To contact PacketFabric Support about an existing ticket, do either of the following:

• Include the original PacketFabric Support Ticket ID in the Subject  of your email message, e.g. Request update on status of Ticket #SUP00029182
• Reply back directly from the last email received from PacketFabric Support on your case

Doing either of the above will route your request to the original case, and not generate a duplicate ticket.

An example Reply to a support email message with the Ticket ID is shown below:

This email will appear within Ticket #SUP00029182, and allow agents to respond back to you from the original ticket.

By keeping all communications within the original case, we can resolve your issue more efficiently.

Note: You can also View and Manage Tickets from the PacketFabric Support Portal.