Please include the affected PacketFabric Circuit IDs if contacting us regarding issues with your network service.

Sample circuit ID: PF-CC-CHI-CHI-1758697-PF

To open a case through the PacketFabric Support Portal, you must either Register for an account, or create a new ticket, which will create an account for you.

To open a support ticket:

1. Go to Create a New Ticket on the PacketFabric Support Portal.

    

   The Create a New Ticket form appears, with sample entries shown below:

    

   

    

2. Enter the ticket details, completing the required fields. You may add attachments such as log files and screenshots.
3. Select Create Ticket.

You should receive an email confirmation with the case number within a few minutes confirming receipt of your case.

Expect detailed support help shortly thereafter.

You can view the status of your PacketFabric Support Tickets in the customer portal at: support.packetfabric.com.

For help, see: View and Manage Tickets from the Support Portal

Note:  You can also open support cases by emailing [email protected].